Privacy Statement

1. General

Solora is deeply committed to your privacy and takes its legal responsibilities regarding the protection of your personal data very seriously.

We would like to explain exactly what data we need, why we need it, and how we collect it.

If you cannot find the information you need here, please feel free to contact us at info@solora.be.

1.1 Who are we?

Solora, with its registered office at Neringsweg 2, 9820 Merelbeke-Melle, and registered in the Register of Legal Entities under number BE 0547.830.660 (in this privacy policy, Solora is also referred to as “we” or “our”) is responsible for processing your personal data.

The terms “processing” and “personal data” are both interpreted herein in the broadest sense.

1.2 Definitions

By “personal data,” we mean all information that can be linked directly or indirectly to an individual. This often includes obvious information such as name, email address, and phone number, but also, for example, your IP address.

The term “processing” covers a broad range of actions that can be performed with or without the use of automated digital processes. For example, processing includes: collecting, recording, organizing, structuring, storing, updating, modifying, retrieving, consulting, using, distributing, or making available (in any way), merging, combining, archiving, deleting, or permanently destroying data.

1.3 Scope

This privacy policy applies to the personal data we collect from you through all our websites, as well as to related activities or those of our (commercial) partners that result from or are supported by such data.

2. Personal Data

2.1 When do we “collect” personal data?

We collect and process your data when you contact us through the website—for example, with questions or to express interest in our products or services—when you sign up for our newsletter or for one of the events we organize, when you participate in a contest, or when you submit a job application, etc.

2.2 Why do we collect data?

a. To inform you
Informing you about interesting news, providing better service, or offering more relevant products is part of our service package and the service we want to offer you. To achieve this, we need insight into your preferences and interests.

b. Marketing goals
By collecting data on where you were before visiting our website, what you read during your visit, and what kind of information you request, we gain a better understanding of what truly interests you. This allows us to reach out to you later with relevant products and services through various advertising channels.

c. Statistical purposes
We also use your data for statistical purposes so that we can better tailor our offerings and services to your expectations. See also the “Cookies” section later in this privacy policy.

2.3 What data do we process?

We process data that we have obtained directly from you. This may be by phone, through an online contact form, via email, or during a face-to-face meeting at one of our offices.

This primarily includes data such as:

• Your name
• Your email address
• Your phone number
• Your address

If we wish to use the data listed above to send personalized newsletters (both digitally and by mail), we will also ask for your explicit consent to do so.

In addition, we also collect personal data that is necessary for fulfilling the agreement you have entered into with us or if we have a legitimate reason for processing this data. This includes the following data:

• Your national identification number (for entering into a contract)
• Your financial or payment information (primarily bank details; in certain cases, this may also include information regarding loans, mortgages, and credit)
• Your professional information (job title, industry)

To continually improve our services and communication, we also collect analytical data about your browsing behavior. This data is always anonymous and is used solely to help our website function better and to improve performance. Examples of such analytical data include:

• Which pages you view,
• What you click on,
• When you visit our website,
• which browser you use to browse our website,
• etc.

We have a legitimate interest in continuously evaluating and improving our services.

If you apply for a job with us, we will also process your data regarding your work experience and educational background.

In certain cases, your data may also be supplemented with data available to the general public, or with data we obtained from third parties with whom we have a cooperation agreement. You can always object to this by sending an email to info@solora.be.

2.4 How long do we retain your data?

We will continue to contact you until you withdraw your consent and your data is no longer needed for the purpose for which it was processed.

2.5 With whom is the data shared, and why?

We may share your data with third parties (including government authorities) if we are legally required to do so, if you give us permission to do so, if it is necessary to achieve one of our aforementioned objectives, or if we are required to do so based on court orders.

Due to the nature of our products and services, we may transfer your personal data outside the European Economic Area (EEA). If we transfer data outside the EEA, we will transfer such personal data (i) only to a country that the European Commission considers to have adequate data protection laws; or (ii) if we have established an appropriate mechanism for data transfer, such as the EU Standard Contractual Clauses, to ensure that your personal data is adequately protected.

2.6 How is your data protected?

Data protection is very important to us, and we are committed to taking the necessary physical and appropriate technical and organizational (preventive) measures to protect your personal data from loss or any form of unlawful processing.

If we collaborate with or engage third parties to process data, we will always enter into a contract with them to ensure they are also obligated to act in accordance with the terms and conditions set forth in the General Data Protection Regulation (GDPR).

2.7 Who has access to your data?

We strictly limit access to the staff assigned to process personal data.

In addition, our employees sign an employment policy that requires them to handle your data with due care (not to process it incorrectly, not to sell it, not to delete it without your consent, and to refrain from any other form of unreasonable processing of your personal data).

3. Cookies

Our websites and mobile applications use so-called “cookies.” Cookies are small data or text files that are stored on your computer or the (mobile) application you are using. Their purpose is to optimize the user experience on our website. Cookies can recognize you if you visit our website again using the same browser. This allows us to personalize your user experience.

3.1 How long do cookies last?

Temporary cookies, also known as session cookies, are stored when you visit the website and are deleted when you leave the website.

Persistent cookies remain on your computer, tablet, or other mobile device even after you’ve left the website. In general, these are not automatically deleted; you can delete them yourself if you wish.

In addition, every time you visit our website, we will ask you which cookies may or may not be used.

3.2 Types of cookies

We distinguish between

• Required cookies
• Functional cookies
• Statistical cookies
• Advertising cookies
• Social media cookies

Required cookies
These are cookies that are absolutely essential for the functionality of the website or mobile app. The standard functions include: the shopping cart, login options, navigating between pages, and filling out forms. If these cookies are disabled, certain features of the websites may no longer work properly or at all.

Functional cookies
These are cookies that make using the website easier and more enjoyable and that ensure you have a more personalized browsing experience. For example, cookies that record your language preference. These cookies do not allow you to be identified as an individual.

Analytical cookies
These cookies help us understand how visitors use our website. They show us how we can improve our website and better align it with visitors’ preferences. The data is anonymous and is never used for individual analysis; it is used only to compile and analyze aggregate web statistics.

Advertising cookies
Cookies that track your browsing behavior and allow us to identify what does and does not interest you. This helps us create a user profile so we can ensure that you only see advertisements that match your personal interests. You may see these personalized advertisements on our website, as well as on external websites after you have left our website (remarketing).

Social media cookies
On our website, we use several integrations with social networks (including Facebook, Twitter, LinkedIn, etc.). This is primarily to make it easier for you to share content from our website on social media. These third parties may, in turn, place cookies on our website to collect data. For these parties’ cookie policies, please refer to the privacy statements on their respective websites. We are not responsible for how other parties handle data.

In addition to our own cookies and social media cookies, you may also encounter third-party cookies on our website. These are cookies belonging to parties with whom we have a partnership agreement. These cookies are necessary for the performance of the agreement we have entered into with them (e.g., cookies may be used to reward partners for their proven services or for remarketing purposes, whereby we display personalized advertisements to you on an external website after you have left our website). We are not responsible for how these parties process personal data. You can always ask us which third parties are involved so you can review their cookie policies yourself.

3.3 Changes

This cookie policy is subject to change. The most recent version is always available on our website.

4. Rights and Obligations

You always have the right to

• review and access your data
• a copy (in a structured, commonly used, and machine-readable format), correction, deletion, and restriction of your data
• object to automated decision-making and profiling
• withdraw consent (e.g., to contact you)
• data portability

If you wish to exercise these rights, you may email: info@solora.be.

You may also file a complaint with the supervisory authority, the Data Protection Authority (Belgium).

We are required to notify you as soon as possible in the event of a breach of personal data security that results in a data leak.

5. Changes

We reserve the right to make unilateral changes or adjustments to this Privacy Statement. However, the most recent version is always available on our website.

All changes will be published on this page.